kou9 Privacy Policy — Your Information Is Our Responsibility
This policy explains in detail how your personal information is collected, used, and kept secure on the kou9 platform.
Last Updated: January 2026. This privacy policy applies to all services on the kou9 platform.
kou9 is a safe and trusted online gaming platform for players in Bangladesh. We believe that protecting the privacy of your personal information is one of our most important responsibilities. This Privacy Policy ("Policy") explains how kou9 manages your information and what your rights are.
By using our website or registering an account, you are considered to have accepted the terms of this privacy policy. If you do not agree with any part of this policy, we ask that you refrain from using our services.
Table of Contents
Information Collection
1.1 Information You Provide Directly
When you create an account on kou9, we collect the following information:
- Your full name and date of birth (for age verification)
- Email address and username
- Mobile number (for verifying bKash / Nagad / Rocket transactions)
- Password (stored in encrypted form)
- Documents required for identity verification (National ID card or passport details)
1.2 Automatically Collected Information
Some information is collected automatically while you use our platform:
- IP address and device information
- Browser type and operating system information
- Activity logs on the platform (login times, game sessions, betting history)
- Information obtained through cookies and similar technologies
- Transaction history and records of financial activity
1.3 Information Received from Third Parties
For the purposes of identity verification and fraud prevention, we may collect additional information about you from trusted third-party verification services.
Purpose of Using Information
kou9 uses your information only for the following legitimate purposes:
- Account Management: Creating, maintaining, and keeping your account secure.
- Service Delivery: Ensuring gaming services, bonuses, promotions, and customer support.
- Financial Transactions: Processing deposits and withdrawals via bKash, Nagad, and Rocket.
- Regulatory Compliance: Adhering to anti-money laundering regulations and applicable legal obligations.
- Fraud Prevention: Detecting suspicious activity and maintaining platform security.
- Personalization: Improving your experience based on your preferences and usage patterns.
- Communication: Keeping you informed about important updates, security notices, and relevant offers.
- Technical Improvement: Analyzing and enhancing platform performance.
We never sell or rent your personal information. Every purpose for which your information is used is stated transparently in this policy.
Information Storage and Security
3.1 Technical Security Measures
kou9 uses industry-standard technology to keep your information secure. Our security measures include:
- SSL (Secure Socket Layer) encryption — all data transfers are fully encrypted.
- Storage of sensitive information using AES-256 encryption.
- Two-Factor Authentication.
- Regular security audits and vulnerability testing.
- Firewall and intrusion detection systems.
3.2 Data Retention Period
We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for the legally required period to fulfill legal obligations.
Sharing Information with Third Parties
kou9 never sells your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third-party service providers to operate the platform, such as payment processors (bKash, Nagad, Rocket), identity verification services, and technology support. These partners are given access only to the information necessary to provide their services and are required to comply with our privacy standards.
4.2 Legal Obligations
We may disclose information to comply with a court order, a lawful request from a government authority, or applicable legal obligations. In such cases, we will provide only the minimum information legally required.
4.3 Business Restructuring
In the event of a company merger, acquisition, or sale of assets, your information may be transferred. We will give you appropriate notice before any such change takes place.
Cookies and Tracking Technologies
The kou9 website uses cookies and similar technologies to improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Strictly necessary for the basic functionality of the platform, such as maintaining login sessions. These cannot be disabled.
- Performance Cookies: Help analyze and improve website performance.
- Functionality Cookies: Remember your preferences (language, display settings).
- Targeting Cookies: Help display relevant content based on your interests.
5.2 Cookie Controls
You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some features of the platform to not work properly.
Your Rights
As a member of kou9, you have the following rights over your own information:
Right to Access
You have the right to know what information we hold about you and to request a copy.
Right to Rectification
If your information is incorrect or incomplete, you have the right to request that it be corrected.
Right to Erasure
In certain circumstances, you have the right to request that your personal information be deleted, subject to legal obligations.
Right to Restrict Processing
In certain circumstances, you have the right to request that the processing of your information be limited.
Right to Data Portability
You have the right to receive the information you have provided in a structured, commonly used format.
Right to Object
You have the right to object at any time to the use of your information for direct marketing purposes.
To exercise these rights, contact us at [email protected] or use our 24/7 live chat support.
Protection of Minors
kou9 is a responsible gaming platform. Our services are intended only for individuals aged 21 and above. We do not knowingly collect personal information from minors.
Age verification during registration is a mandatory process for us. If we become aware that a minor is using our services, we will immediately close that account and delete all associated information.
If you believe a minor is using our platform, please contact us. To learn more about responsible gaming, visit our Responsible Gaming page.
Payment Information Security
kou9 supports bKash, Nagad, and Rocket payment methods for conducting financial transactions. We pay special attention to the security of your financial information:
- Payment processing is handled directly through the secure platforms of bKash, Nagad, and Rocket.
- We do not store your full payment account details on our servers.
- Records of every transaction are stored in encrypted form.
- All transactions are monitored in compliance with anti-money laundering regulations.
- If suspicious activity is detected, the account is automatically secured.
The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour.
Policy Changes
kou9 reserves the right to amend this privacy policy as needed. If any significant changes are made to the policy, we will notify you in the following ways:
- A clear notice will be displayed on the website.
- A notification will be sent to your registered email address.
- The effective date of the changes and a summary of the key changes will be communicated.
Continued use of the platform after the changes take effect will be considered acceptance of the updated policy. If you do not agree with the changes, please contact us to close your account.
Previous versions of this policy are kept on record and may be provided upon request.
Contact
If you have any questions or comments about this privacy policy, or any requests regarding your information, please contact us:
Live Chat Support
Support is available in Bengali 24 hours a day, 7 days a week. Use the chat button on the platform to speak with us directly.
Email
[email protected]
For privacy-related requests, please include "Privacy Policy Request" in the subject line.
Response Time
We aim to respond to all requests as quickly as possible.
Your Privacy Is Our Priority
kou9 always places the highest importance on protecting your personal information. Our secure and transparent practices ensure that your information remains protected at all times. Play on our platform with complete peace of mind.