kou9 Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between kou9 and its users ("you" or "user"). The kou9 platform — which includes the website, mobile version and all related services — is operated under these Terms.

The key terms used in these Terms are defined as follows:

Where "kou9" is mentioned in these Terms, it refers to the entity operating the platform and its authorised representatives.

To open an account on the kou9 platform and use any game or service, you must meet the following conditions:

• You must be 21 years of age or older.
• You must provide your identity accurately — providing false information is strictly prohibited.
• Each person may operate only one account.
• Participation in online gaming must not be prohibited for you under the laws of your country or region.
• You must provide an active and valid mobile number and email address.
• All information provided at the time of registration must be truthful, accurate and up to date.

kou9 may request completion of an identity verification (KYC) process at any time. This process may require a government-issued ID, proof of address or other documents. kou9 reserves the right to temporarily suspend withdrawals until verification is complete.

The security of your kou9 account is entirely your responsibility. Keep your login details secure and do not share them with anyone. If you notice any suspicious activity on your account, notify our support team immediately.

3.1 Password and Security

• Use a strong password — at least 8 characters, including numbers and special symbols.
• Change your password regularly and do not reuse passwords from other platforms.
• Remember to log out after logging in from a public or shared device.

3.2 Account Ownership

Each account is only for the person who registered it. Transferring, selling or leasing an account to a third party is strictly prohibited. The payment methods registered on the account (bKash, Nagad, Rocket) must be registered in the account holder's own name.

3.3 Updating Information

If your account details change (mobile number, email, etc.), update them immediately or contact support. kou9 will not be responsible for any delay in withdrawals caused by outdated or incorrect information.

All financial transactions on kou9 are processed in Bangladeshi Taka (BDT / ৳). The platform currently supports three payment methods: bKash, Nagad and Rocket.

4.1 Deposit Terms

• Minimum deposit amount: ৳100 (for each method).
• Provide the correct reference number when making a deposit. If a deposit is delayed due to incorrect information, contact support.
• Deposits from third-party accounts are not allowed — the payment method must be registered in your own name.
• When making multiple deposits at the same time, each will be processed as a separate transaction.

4.2 Withdrawal Terms

• Minimum withdrawal amount: ৳800.
• Withdrawals are usually processed within 1 hour.
• Withdrawals can only be made through the same method used for the deposit.
• Any active bonus wagering must be completed before a withdrawal can be made.
• In exceptional circumstances (suspicious activity, ongoing verification), kou9 may temporarily suspend withdrawals.

kou9 offers its users a variety of bonuses and promotional offers. Specific terms and conditions apply to all such offers.

5.1 Welcome Bonus

New members have the opportunity to receive a 150% bonus on their first deposit, up to a maximum of ৳8,000. To receive this bonus:

• The minimum deposit amount set at the time of bonus activation must be met.
• Wagering requirement: a total of 15 times (15x) the bonus amount must be wagered.
• If the wagering requirement is not met, withdrawals from the bonus balance will not be permitted.
• If the deposit amount is withdrawn after claiming the bonus but before completing the wagering requirement, the bonus will be cancelled.

5.2 VIP Cashback Program

kou9's VIP program has four tiers — each offering weekly cashback:

• Bronze: Up to 0.4% weekly cashback.
• Silver: Up to 0.8% weekly cashback.
• Gold: Up to 1.1% weekly cashback.
• Platinum: Up to 1.5% weekly cashback.

Cashback is calculated each week based on net losses and credited to the account on a designated day. Cashback may be subject to its own wagering conditions.

5.3 General Bonus Terms

• A user may not claim a specific bonus offer more than once.
• If evidence of bonus abuse, multiple accounts, or manipulation is found, all bonuses will be cancelled.
• kou9 reserves the right to modify, suspend, or cancel any bonus offer.
• Bonus funds are tracked separately from real money funds.

The following general rules apply to all betting and gaming activity on kou9:

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a game remains incomplete due to a technical error, the final decision will be made based on the game provider's records.
• Betting limits are set separately for each game category and are displayed on the platform.
• kou9 is not responsible for any game or bet affected by a loss of internet connection.
• For sports betting, results are determined after the official match result is published.
• If a suspicious or unusual betting pattern is detected, kou9 may withhold payment until an investigation is completed.

6.1 Cricket & Sports Betting

When betting on BPL, IPL, T20 World Cup, and other international cricket and football events, the official rulings of the ICC or the relevant governing body apply. If a match is abandoned or cancelled, the outcome of the bet will be determined according to the specific betting rules.

The following activities are strictly prohibited on the kou9 platform. Violation of these rules may result in account termination and forfeiture of all funds:

• Operating multiple accounts by the same person.
• Registering using a false identity or false information.
• Manipulating or abusing the bonus system (including bonus arbitrage).
• Using software bots, automated scripts, or any other technical means to gain an artificial advantage in games.
• Using the platform for money laundering or any illegal purpose.
• Harassing other users, collecting personal information, or engaging in any other harmful activity.
• Attempting to hack or gain unauthorized access to the platform's security systems.
• Using a third-party credit card or payment account.

The kou9 website and all its content — logos, designs, text, graphics, software, and databases — are the intellectual property of kou9. This property is protected by international copyright law.

• Reproducing, distributing, or using any content from the platform for commercial purposes without written permission from kou9 is prohibited.
• Game software is licensed under the intellectual property of third-party game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, Ezugi, etc.).
• Associating the kou9 brand name or logo with any third-party product or service is prohibited.

kou9 gives the highest priority to protecting users' personal information. The platform uses SSL encryption technology to keep your data and financial transactions secure.

Full details on how your personal information is collected, used, and stored can be found in our separate Privacy Policy. By using the platform, you also agree to that Privacy Policy.

• Personal information is not sold to third parties.
• Information may be provided to authorities where required by legal obligation.
• Requests to correct or delete your information can be made through support.

kou9 is committed to ensuring a safe and fair gaming environment. However, kou9's liability is limited or absent in the following situations:

• Any issues arising in a game or bet due to internet disconnection or instability.
• Technical errors or service disruptions caused by third-party game providers.
• Data theft or loss resulting from weaknesses in the user's own device, software, or security.
• Service suspension due to restrictions imposed by the government or authorities.
• Service disruptions caused by natural disasters, pandemics, or other unavoidable circumstances.

In any case, kou9's maximum liability is limited to the amount of the transaction in question.

kou9 reserves the right to update or modify these rules and terms at any time. Changes will take effect as soon as they are published on this page.

• For significant changes, advance notice will be provided via the registered email or the platform's notification system.
• Continued use of the platform after changes have been made will be considered as your agreement to the new terms.
• If you do not agree to the updated terms, you may close your account and withdraw your balance.
• Always check the "Last Updated" date mentioned at the top of the page.

kou9 may temporarily suspend or permanently close your account in the following situations:

• If evidence of a breach of any clause of these terms is found.
• If identity verification cannot be completed.
• If suspicious financial activity is observed on the account.
• If inappropriate conduct is directed toward other users of the platform.
• Upon instruction from a court or government authority.

12.1 Voluntary Account Closure

You may close your account at any time by contacting the support team. Before closing your account, complete any pending wagering and withdraw your balance.

12.2 Self-Exclusion

As part of responsible gaming, you may request to exclude yourself from the platform for a specific period or permanently (self-exclusion). For more information on this, please visit our Responsible Gaming page.

The following process will be followed for resolving any dispute between kou9 and a user:

• As a first step, try to resolve the dispute by contacting our support team directly.
• The support team will complete an initial assessment of the dispute within 72 hours.
• Any game records, transaction history, and logs relevant to the dispute will be considered as evidence.
• For disputes related to games, the server data of the relevant game provider will be considered the final proof.
• Any dispute will be governed in accordance with the laws of Bangladesh.

During dispute resolution, the relevant funds may be temporarily held. Appropriate action will be taken once the process is complete.

kou9 firmly believes in responsible gaming. Gaming is a form of entertainment — it is not a way to solve financial problems. We encourage our users to maintain healthy gaming habits.

• Make use of deposit limits, session limits, and self-exclusion features.
• If signs of gaming addiction appear, take a break immediately and seek professional help.
• Only play within your own means.
• Do not play using borrowed money or funds meant for your family's living expenses.

For more information and support regarding responsible gaming, please visit our Responsible Gaming page.

If you have any questions about these rules and terms or need assistance with any service, please contact us:

If anything in these terms is unclear to you, do not hesitate to ask. Our support team is always here for you.